Support

Need help with Tache?

A question, a problem with the app or with WhatsApp, a request about your data: write to us, we reply within two business days.

Contact us

By email: support@tache.me. Tell us whether you use the app (iPhone or iPad) or WhatsApp, and describe what happens.

Access and invitation code

Tache is in private beta. To use it you need an invitation code, entered in the app after signing in with Apple, or an allowed WhatsApp number. You can request an invitation from the home page.

Delete your account

In the app: Today pane menu (or the start screen), "Delete account". The app account disappears at once and your data is erased.
On WhatsApp: write EFFACER, then CONFIRMER within 10 minutes.
By email: write to us from any address, naming the number or account concerned.

What is erased and what is kept is detailed in the privacy policy.

Frequently asked questions

Can Tache act without me?

No. An email, an invitation or any action on your behalf waits for your "Confirm".

I don't get the app's notifications.

Check that notifications for Tache are allowed in your iPhone or iPad settings. They only say "New message from Tache", never the content.

How do I link the app to WhatsApp?

In the Today pane menu, "Link WhatsApp": send the code shown from your WhatsApp, then confirm in the app.